Customer Account Representative Initiate contact of past due borrowers to facilitate bringing of loan to current status thereby lowering delinquencies in loan portfolios overall. Compliance to current regulations and guidelines is essential. Principal Duties: 1. Call on past due loans and provide customer service as needed on each call 2. Answer a high volume of inbound calls from past due clients 3. Negotiate payment arrangements and assist borrowers with workout options as needed 4. Educate customers regarding status of account and fees past due 5. Seek out select duties and projects from supervisor in support of delinquency goals 6. Independently manage time in an effort to meet all department standards and requirements You are known for your commitment to service, a good listener and develop relationships quickly with the customers you serve. You must have a proven track record of customer service, are process and results oriented, work well under pressure and have excellent communication skills. You take pride in the success of the team, are a quick learnerand value constructive feedback. You are patient and methodically evaluate the customer's issue and act to resolution. You will use your knowledge and communication skills to work with customers to collect and share the information needed to provide positive and effective outcomes. You are often recognized for your negotiation skills and excel at managing and resolving conflict. You should have experience in the automotive financial industry or similar financial related field. You are self-driven with a strong work ethic and work well with minimum supervision. You must be a high performer and excel in a collaborative environment. Bi-Lingual preferred. If you are interested, it is required that you complete our online application AND complete an online assessment. It is recommended you set aside 45 minutes of uninterrupted time and complete it all in one sitting without stopping. The link for the assessment will be provided at the end of the application process. www.scottmcraegroup.com Pre-Employment Screening is required Drug Free Workplace EOE/MWDV